Information We Collect

When you place an order, request a return or exchange, contact our team, or use our services, we may collect information necessary to complete your request and provide you with a better customer experience.

This may include:

• Name
• Email address
• Delivery or billing address
• Phone number
• Order and transaction information
• Payment-related information provided during checkout

When you browse the website, certain technical information may also be collected automatically, such as your IP address, browser type, device, and operating system.

How We Use Your Information

Your information may be used to process and fulfil orders, arrange delivery, manage returns and exchanges, communicate with you about your purchase, provide customer support, and improve our services.

It may also be used for website analysis, service improvement, and marketing communications where applicable.

Email & Marketing Communications

We may send you information about new products, collections, offers, or other updates where you have agreed to receive marketing communications.

You can unsubscribe at any time using the unsubscribe link included in our emails.

Third-Party Services

We work with trusted third-party providers to support services such as payment processing, order fulfilment, delivery, website functionality, analytics, and other operational services.

These providers may access personal information only to the extent necessary to perform the services they provide. Payment gateways and transaction providers may also operate under their own privacy policies.

Security

We take reasonable procedural and technical precautions to help protect the personal information provided to us.

Payment information is processed using security measures such as SSL encryption and industry-standard payment security practices.

While no online transmission or storage system can be guaranteed to be completely secure, we take appropriate steps to protect customer information.

Your Consent

When you provide personal information to complete a purchase, verify payment, arrange delivery, request a return, or use another service, you consent to the collection and use of that information for the purpose of completing that request.

Your Choices

You may choose to stop receiving marketing communications at any time by using the unsubscribe option included in our emails.

You may also request the deletion of your personal information or account, subject to applicable legal and operational requirements.

To submit an information deletion request, you may use the Al Rugaib information request service.

Cookies

We use cookies and similar technologies to support important website functions and improve your browsing experience.

Cookies may be used to:

• Save and process items in your shopping cart
• Remember website preferences
• Maintain your browsing session
• Support advertising and marketing activity
• Understand website traffic and interaction

You can disable cookies through your browser settings. Please note that some website features may not work as intended if cookies are disabled.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, practices, or legal requirements.

Any updates will take effect when they are published on the website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact our customer-care team.

Phone: 920002540
Saturday–Thursday: 9:00 AM–11:00 PM
Friday: 2:00 PM–11:00 PM